Refund and Return Policy

A Fair, Clear, and Predictable Approach to Returns

At BN C-CORPT Inc, we believe that a refund and return policy should do more than protect the seller. It should give the customer confidence. When you buy a solid wood shelf, a handcrafted bookcase, a reclaimed pine dining table, a walnut shoe rack, or a stone table lamp from our website at bncco.store, you are making a considered purchase. You are measuring your space, comparing wood species, choosing a finish, and committing your money to a product you expect to live with for years. That purchase deserves a policy that is honest, detailed, and predictable—one that tells you clearly what happens if the product is not right, if it arrives damaged, if a part is missing, or if you simply change your mind within a reasonable window.

This Refund and Return Policy explains how returns, exchanges, refunds, cancellations, and related matters work at BN C-CORPT Inc. It is written for our customers in the United States and, where applicable, our international customers. It covers what can be returned, what cannot, how long you have to initiate a return, what condition the item must be in, who pays for return shipping, how refunds are processed through Stripe, how we handle damaged or defective items, how custom and made-to-order products are treated differently, and how to contact us if you have a question or a problem.

We have written this policy to be thorough because we believe that ambiguity is the enemy of trust. If you read this page and still have a question about your specific situation, please contact us before ordering or before shipping anything back. You can reach us by email at huy.duc.399@gmail.com or by phone at +84828585866. Our address is 1230 Kress St, Suite 1, Houston, Texas 77020, and our website is bncco.store. We are a Houston-based company, and we are committed to treating our customers fairly, communicating honestly, and resolving issues in a reasonable and timely manner.

This policy applies to purchases made directly from BN C-CORPT Inc through bncco.store. It does not apply to products purchased from third-party retailers or marketplaces, which are governed by the policies of those sellers.

Our Refund and Return Philosophy

Fairness in Both Directions

A return policy should be fair to the customer and fair to the seller. A policy that is too restrictive punishes customers for honest mistakes and discourages them from buying with confidence. A policy that is too permissive invites abuse and increases costs for everyone. Our goal is a policy that sits in the reasonable middle: generous enough that legitimate customers feel protected, specific enough that the rules are clear, and firm enough that the process is sustainable.

We recognize that furniture purchases are different from small consumer goods. Furniture is often large, heavy, and expensive to ship. Custom-cut shelf boards, made-to-order bookcases, and personalized finishes cannot always be resold as standard inventory. This reality shapes our policy. We do not want to deny a return because of a technicality, but we also cannot absorb unlimited returns of custom items that were produced specifically for a customer’s space. Our policy reflects that balance.

Communication Before Action

The single most important thing you can do if you are considering a return is to contact us first. Many issues that lead customers to request a return can be resolved without one. A missing part can be shipped. An assembly question can be answered. A finish concern can be addressed with care guidance. A dimension confusion can sometimes be resolved with a different installation approach. If a return is truly necessary, we will explain the process, the conditions, and the timeline. If you ship an item back without contacting us first, we may not be able to accept it, and the process will take longer. Please talk to us before you box anything up.

Transparency About Costs

Returns involve costs. Return shipping is a real expense, particularly for large furniture. Restocking fees may apply to certain items. We do not hide these costs; we explain them in this policy. We also do not surprise customers with fees that were not disclosed. If a fee applies to your return, we will tell you before you proceed.

Respect for the Customer’s Time

We know that returning furniture is inconvenient. It requires repacking, scheduling, and waiting. We try to make the process as efficient as possible. We respond to return requests promptly, we provide clear instructions, and we confirm when we receive a returned item and when a refund has been initiated. We do not leave customers wondering what is happening.

What Can Be Returned

Eligible Items

In general, the following items are eligible for return if they meet the conditions described in this policy:

• Standard in-stock products purchased from bncco.store that are unused, in their original packaging, and in resalable condition

• Products that arrived damaged or defective, provided the issue is reported within the required timeframe

• Products that do not match the description on our website in a material way

• Products that were shipped in error, such as an incorrect item or incorrect size

Eligibility also depends on the time window, the condition of the item, and whether the item falls into a category that is excluded from returns. The sections below explain each of these conditions in detail.

Categories of Products We Sell

To understand this policy, it helps to understand the categories of products we sell. BN C-CORPT Inc offers several broad categories:

• Solid wood shelf boards, including cut-to-size solid red oak shelf boards and other shelving products

• Closet and wall shelving, including floating shelves and modular wall shelf systems

• Bookcases and shelving units, including tool-free assembly bookcases in oak, walnut, ash, and other species

• Shoe racks and storage racks in multiple tiers and configurations

• Clothing racks and garment stands

• Coat racks, wall-mounted hook rails, and entryway organizers

• Side tables, console tables, coffee tables, dining tables, and related furniture

• Seating, including dining chairs, carver chairs, and benches

• Table lamps and lighting products

• Miscellaneous home furnishings and accessories

Each category may have specific return conditions. For example, custom-cut shelf boards may be treated differently from standard bookcases. Custom-made furniture may be treated differently from in-stock items. The sections below explain these differences.

Non-Returnable and Restricted Items

Custom and Made-to-Order Items

Custom and made-to-order items are generally not eligible for return for change-of-mind reasons, because they are produced specifically for the customer and cannot be resold as standard inventory. This includes:

• Cut-to-size shelf boards with custom dimensions

• Custom-sized bookcases, shelving units, and shoe racks built to non-standard dimensions

• Products with custom finishes requested by the customer

• Personalized or engraved items

• Items produced to match a customer’s specific measurements or design specifications

Custom items may still be returned or replaced if they are defective, damaged in transit, or materially different from the agreed specification. In those cases, we will work with you to resolve the issue fairly. If a custom item is returned for a reason unrelated to defect or specification error, the return may not be accepted, or it may be subject to a restocking fee. We will explain the applicable conditions before you order a custom item, and we will confirm the specification in writing where appropriate.

Final Sale and Clearance Items

Items marked as final sale or clearance may not be eligible for return. If an item is marked final sale, that designation will be shown on the product page or at checkout. If you are unsure whether an item is final sale, contact us before ordering.

Used, Installed, or Modified Items

Items that have been used, installed, assembled, modified, or altered are generally not eligible for return, except in cases of defect or damage. Assembly is a form of use. Once a bookcase has been assembled, for example, it may not be eligible for a change-of-mind return, because it can no longer be sold as new. We understand that customers sometimes assemble a product before realizing it does not fit their space, and we will review such situations on a case-by-case basis, but we cannot guarantee that an assembled item will be accepted for return.

Items Without Original Packaging

Items that are not in their original packaging may not be eligible for return, because original packaging is designed to protect the product during shipping. If you no longer have the original packaging, contact us to discuss options. In some cases, we may be able to provide replacement packaging or suggest an alternative shipping method, but this is not guaranteed.

Hazardous, Perishable, and Sanitary Items

Items that are hazardous, perishable, or subject to sanitary restrictions may not be eligible for return. This is unlikely to apply to most BN C-CORPT Inc products, but it is included for completeness.

Gift Cards and Digital Products

Gift cards and digital products, if offered, are generally not eligible for return or refund. This is standard practice for these types of products.

Items Damaged by Misuse or Improper Care

Items that have been damaged by misuse, improper assembly, improper care, exposure to extreme conditions, or unauthorized modification are not eligible for return under our standard policy. This does not affect your rights if the item is defective under warranty; it simply means that damage caused by the customer is not treated as a returnable defect.

The Return Window

Standard Return Window

For eligible standard in-stock products, the return window is typically 30 days from the date of delivery. This means that you must initiate the return process within 30 days of receiving the product. If you initiate a return after the window has closed, we may not be able to accept it, or we may accept it at our discretion with a restocking fee.

The date of delivery is determined by the carrier’s delivery confirmation. If tracking shows that the package was delivered on a particular date, that date is used to calculate the return window. If you believe the delivery date is incorrect, contact us with your order number and any supporting information.

Extended Windows for Certain Items

Some items may have a different return window. For example, some furniture categories may have a longer window, while custom items may have different conditions. The applicable window for a specific product will be stated on the product page, in the order confirmation, or in the communication you receive from us. If you are unsure about the window for a particular item, contact us before ordering.

Reporting Damage or Defects

Damage and defect claims have different timelines. If a product arrives damaged or is defective, please report the issue as soon as possible, ideally within 48 to 72 hours of delivery. Prompt reporting allows us to investigate the issue, contact the carrier if necessary, and arrange a resolution quickly. We understand that customers sometimes do not open a package immediately, and we will review late reports on a case-by-case basis, but prompt reporting is strongly encouraged.

Initiating a Return vs. Completing a Return

The return window applies to when you initiate the return, not necessarily when the item arrives back at our facility. If you contact us within the window and we approve the return, the return will be processed according to the instructions we provide, even if the item arrives at our facility after the window has closed. This is why it is important to contact us before the window expires, even if you are not ready to ship the item immediately.

Condition Requirements for Returned Items

Resalable Condition

For a change-of-mind return, the item must be in resalable condition. This generally means:

• The item is unused and has not been installed, assembled, or modified

• The item is in its original packaging, including all protective materials, inserts, and hardware

• The item includes all included parts, accessories, documentation, and hardware

• The item is clean and free of marks, scratches, stains, or odors

• The item has not been exposed to moisture, extreme temperatures, or other conditions that could affect its condition

If an item does not meet these conditions, we may not be able to accept it, or we may accept it with a restocking fee. We will evaluate the condition of the item when we receive it and will communicate any issues before finalizing the refund.

Inspection Upon Receipt

We inspect returned items when they arrive at our facility. If the item is not in the condition described in the return request, we will contact you to discuss options. Options may include accepting the return with a restocking fee, refusing the return, or returning the item to you at your expense. We try to be fair in these situations, but we cannot accept returns of items that are not in a condition that allows them to be resold or responsibly handled.

Packaging Requirements

Please return items in their original packaging if possible. The original packaging is designed to protect the item during shipping, and using it reduces the risk of damage in transit. If the original packaging is unavailable, please use packaging that provides comparable protection. We are not responsible for damage that occurs during return shipping, and if an item arrives damaged because it was poorly packed, the refund may be reduced or denied.

If you no longer have the original packaging, contact us before shipping the item. We may be able to suggest packaging solutions or provide replacement packaging in some cases. Do not ship an item without adequate packaging.

How to Start a Return

Step One: Contact Us

The first step in any return is to contact BN C-CORPT Inc. Please email us at huy.duc.399@gmail.com with the subject line “Return Request” and include the following information:

• Your order number

• The product name and, if applicable, the SKU or product link

• The reason for the return

• Photos of the item and packaging, especially if the issue involves damage or defect

• Whether you are requesting a refund, an exchange, or a replacement

• Your preferred contact method and any time constraints

If you prefer to call, you can reach us at +84828585866. Please have your order number available. If we are unavailable, leave a voicemail with your name, phone number, order number, and a brief description of the issue, and we will return your call.

Step Two: Receive Return Authorization

After we review your request, we will respond with an authorization or a request for more information. If the return is approved, we will provide instructions for how to return the item, including the return address and any packaging requirements. Do not ship an item back before receiving authorization, because unauthorized returns may not be accepted or may delay the refund process.

Step Three: Prepare the Item for Return

Prepare the item for return according to the instructions we provide. This typically includes:

• Repacking the item in its original packaging or equivalent protective packaging

• Including all parts, accessories, hardware, and documentation

• Sealing the package securely

• Attaching the return label or writing the return address clearly on the package

If the item is large or heavy, we will discuss the logistics with you, including whether a freight carrier is needed and how the pickup will be arranged.

Step Four: Ship the Item

Ship the item using the method we specify. If we provide a prepaid return label, use that label. If you are responsible for return shipping, use a carrier that provides tracking and insurance. Keep the tracking number and share it with us so that we can monitor the return.

Step Five: Confirmation and Refund

When we receive the returned item, we will inspect it and confirm that it meets the condition requirements. If everything is in order, we will initiate the refund through Stripe. We will notify you when the refund has been initiated and provide any reference information available.

Return Shipping Costs

Who Pays for Return Shipping

Return shipping costs depend on the reason for the return.

If the return is due to our error—for example, if we shipped the wrong item, the wrong size, or a defective product—we will generally cover the cost of return shipping. We may provide a prepaid label or reimburse you for reasonable shipping costs with a receipt. We will explain the process when we approve the return.

If the return is due to a change of mind or customer error—for example, if you ordered the wrong size, changed your mind about the finish, or no longer need the item—you are generally responsible for the cost of return shipping. We may deduct the cost of return shipping from the refund if we provide a prepaid label. We will explain the cost before you proceed.

If the return is due to damage or defect—we will generally cover the cost of return shipping, subject to verification of the issue. We may ask for photos and may arrange a carrier pickup for large items.

Original Shipping Costs

Original shipping costs are generally non-refundable for change-of-mind returns. If the return is due to our error or a defective product, we may refund the original shipping cost as well. The specific treatment will be explained when the return is approved.

Return Shipping Insurance

We recommend using a shipping method with tracking and insurance for returns, especially for high-value items. If an item is lost or damaged in transit during return shipping, the carrier’s policies will apply. We are not responsible for items lost or damaged in return transit, but we will work with you to resolve the situation if it occurs.

Restocking Fees

When Restocking Fees Apply

Restocking fees may apply to certain returns, particularly for large items, custom items, or items that require significant processing to be resold. Restocking fees help offset the cost of inspecting, repackaging, and restocking returned items. If a restocking fee applies to your return, we will tell you before you proceed. We do not apply restocking fees retroactively or without disclosure.

Typical Restocking Fee Scenarios

Restocking fees may apply in the following scenarios:

• Returns of large furniture items that require special handling

• Returns of custom or made-to-order items that were produced to customer specifications

• Returns of items that are not in resalable condition

• Returns initiated outside the standard return window, at our discretion

The amount of the restocking fee, if any, will be explained when the return is approved. We aim to keep restocking fees reasonable and proportionate to the actual cost involved.

Returns That Do Not Incur Restocking Fees

Returns due to our error, defective products, or items damaged in transit generally do not incur restocking fees. If the issue is our responsibility, we will cover the cost of the return and process a full refund where appropriate.

Refunds

How Refunds Are Processed

Refunds at BN C-CORPT Inc are processed through Stripe, the payment processor we use for all transactions. When a refund is approved, we initiate it through Stripe’s system. Stripe then communicates with your card issuer or bank to return the funds to your original payment method.

In most cases, refunds are returned to the same card or account used for the original purchase. This is a security measure designed to prevent refund fraud and ensure that funds are returned to the person who paid. If the original payment method is no longer available—for example, if a card was canceled or expired—contact us to discuss alternatives. We will work with you to find a fair resolution, but we cannot guarantee that a refund can be sent to a different payment method in every case.

Refund Timeline

The time it takes for a refund to appear on your statement depends on several factors:

• Our processing time: We aim to inspect returned items and initiate refunds promptly after receipt. In most cases, we will initiate the refund within a few business days of receiving and inspecting the item.

• Stripe processing time: Stripe typically submits refunds to the card network within one to two business days.

• Card issuer processing time: Your bank or card issuer may take additional time to post the refund to your account. This can range from a few business days to a full billing cycle, depending on the bank.

We will confirm when a refund has been initiated and provide any reference information available. We cannot control your bank’s posting timeline, but we can help you understand what to expect.

Partial Refunds

In some cases, a partial refund may be appropriate. For example, if one item in a multi-item order is returned, if a discount was applied proportionally, if a restocking fee applies, or if a resolution involves a partial credit. We will explain the calculation clearly before initiating a partial refund.

Refunds for Out-of-Stock or Unfulfillable Orders

If an order cannot be fulfilled—for example, because a product is out of stock or discontinued—we will contact you to discuss options. Options may include a refund, a substitute product, or a delayed shipment if the product is expected to return to stock. We will not keep your payment for a product we cannot deliver. If a refund is requested, we will process it through Stripe promptly.

Refunds for Canceled Orders

If an order is canceled before it ships or enters production, we will process a refund through Stripe. If the order has already shipped or entered production, cancellation may not be possible, and the return policy will apply. Custom orders may have different cancellation conditions, which we will explain before you order.

What Refunds Do Not Cover

Refunds generally do not cover:

• Original shipping costs for change-of-mind returns

• Return shipping costs for change-of-mind returns

• Customs duties, taxes, or fees imposed by third parties for international orders

• Currency conversion fees charged by your bank

• Fees charged by your bank for the original transaction

We will explain any deductions or exclusions when the refund is approved.

Exchanges

How Exchanges Work

If you would like to exchange a product for a different size, finish, or item, contact us to discuss options. Exchanges are subject to product availability and the same condition requirements as returns. If the exchange is due to our error or a defective product, we will work with you to arrange the exchange at no additional cost. If the exchange is due to a change of mind or customer error, you may be responsible for shipping costs and any price difference.

Exchange Process

The exchange process typically works as follows:

1. Contact us with your order number and the exchange request

2. We will confirm availability and any cost differences

3. We will provide instructions for returning the original item

4. Once the original item is received and inspected, we will ship the replacement

In some cases, we may be able to ship the replacement before receiving the original item, particularly if the customer provides a credit card authorization for the value of the replacement. This is evaluated on a case-by-case basis.

Exchanges for Custom Items

Custom items generally cannot be exchanged for change-of-mind reasons. If a custom item is defective or does not match the agreed specification, we will work with you to resolve the issue, which may include a replacement, repair, or refund. If you need a different custom size or finish, we will treat it as a new order, subject to the applicable pricing and lead times.

Damaged, Defective, or Incorrect Items

Reporting Damage or Defect

If a product arrives damaged or is defective, please report the issue as soon as possible. Email us at huy.duc.399@gmail.com with the subject line “Damaged Shipment” or “Defective Product” and include:

• Your order number

• The product name

• A description of the issue

• Photos of the damage or defect, including close-ups and overall photos

• Photos of the packaging, if the damage appears to have occurred in transit

Please keep the original packaging until the issue is resolved. The carrier may need to inspect the packaging as part of a damage claim.

Resolution Options

Depending on the nature of the issue, we may offer one or more of the following resolutions:

• A replacement part or product

• A repair, if the item can be repaired effectively

• A partial refund, if the issue is minor or cosmetic

• A full refund, if the item cannot be repaired or replaced satisfactorily

• A return and replacement, if the item needs to be returned

We will work with you to determine the most appropriate resolution based on the specific circumstances. We aim to resolve damage and defect issues fairly and promptly.

Carrier Damage Claims

If a shipment is damaged in transit, we may need to file a claim with the carrier. In some cases, the carrier may need to inspect the packaging or the damaged item. We will coordinate with you on the process. Please do not discard the packaging or the damaged item until the claim is resolved, as this may affect our ability to process the claim.

Incorrect Items

If you receive an item that is different from what you ordered—for example, the wrong size, the wrong finish, or a completely different product—please contact us immediately. We will arrange for the correct item to be shipped and for the incorrect item to be returned. We will cover the cost of return shipping for incorrect items.

Defects Discovered After Installation

If a defect is discovered after the item has been installed or used, please contact us with details and photos. We will review the issue and determine whether it is covered under warranty or eligible for a return. Installation does not automatically void your rights if the item is defective, but the resolution options may differ from those available for items that have not been installed.

Order Cancellations

Canceling Before Shipment

If you need to cancel an order, contact us as soon as possible with your order number. If the order has not yet shipped or entered production, we may be able to cancel it and issue a refund through Stripe. We will confirm whether cancellation is possible and process the refund promptly if it is.

Canceling After Shipment

If the order has already shipped, cancellation may not be possible. In that case, you may need to receive the item and then initiate a return under this policy. We will help you navigate the process.

Canceling Custom Orders

Custom orders may have different cancellation conditions. Because custom items are produced specifically for the customer, cancellation may not be possible once production has begun. If cancellation is possible, a partial refund may apply to cover materials and labor already committed. We will explain the conditions before you place a custom order.

Canceling International Orders

International orders may be subject to additional cancellation conditions, particularly if the order has already been prepared for export or shipped. Contact us as soon as possible if you need to cancel an international order.

Late or Missing Refunds

What to Do If a Refund Has Not Arrived

If we have confirmed that a refund was initiated but you have not received it, please take the following steps:

1. Check your bank account and card statement. Refunds can take time to appear, and the timing depends on your bank.

2. Contact your bank or card issuer. Ask whether the refund is pending or whether there is a delay in posting. Your bank can often provide more detail than we can.

3. Contact us if the refund still has not appeared. If your bank cannot locate the refund, contact us with your order number and the refund confirmation. We will investigate and provide any documentation your bank may need.

We cannot control your bank’s posting timeline, but we will do everything we can to help you locate a refund that has been initiated.

Refunds to Expired or Canceled Cards

If the original payment method is no longer available—for example, if a card was canceled or expired—the refund may not be deliverable to that card. In some cases, the bank may route the refund to a replacement card or to the account associated with the card. If the refund cannot be delivered, contact us to discuss alternatives. We will work with you to find a fair resolution, but we cannot guarantee that a refund can be sent to a different payment method in every case.

Refund Reference Numbers

When we initiate a refund, we may provide a reference number or transaction ID. Keep this information in case you need to follow up with your bank. If you have lost the reference number, contact us and we will provide it again if available.

Chargebacks and Disputes

Contact Us Before Filing a Chargeback

If you have a problem with an order—a missing item, a damaged product, a refund that has not arrived, or a charge you do not recognize—please contact us before filing a chargeback with your bank. In most cases, we can resolve the issue faster than a bank dispute process. We can confirm order details, initiate a refund, arrange a replacement, or provide documentation that helps your bank understand the transaction.

How We Respond to Chargebacks

If a chargeback is filed, we will respond through Stripe’s dispute management process. We will provide evidence that the transaction was authorized, that the product was shipped, and that the customer received what they ordered, if applicable. We will also review the customer’s concerns and attempt to resolve the underlying issue. We do not retaliate against customers for filing legitimate disputes, but we do ask that customers give us a chance to resolve the problem directly before escalating to a chargeback.

Friendly Fraud

“Friendly fraud” occurs when a customer files a chargeback for a legitimate charge—for example, because they do not recognize the merchant name on their statement or because they forgot about a purchase. If you see a charge from BN C-CORPT Inc that you do not recognize, contact us before filing a chargeback. We can help you identify the charge and resolve the confusion quickly.

Warranty vs. Returns

Understanding the Difference

Returns and warranty claims are related but distinct. A return is a request to send a product back for a refund or exchange, typically within a defined window and subject to condition requirements. A warranty claim is a request for repair, replacement, or other remedy for a defect that appears after the return window has closed or after the product has been used.

Our warranty covers defects in materials and workmanship under normal use and care. Warranty coverage does not extend to damage caused by misuse, improper assembly, improper care, exposure to extreme conditions, or unauthorized modification. If you believe you have a warranty issue, contact us with your order number, a description of the issue, photos, and a summary of how the product has been used and cared for. We will review the information and respond with a determination and next steps.

Warranty and Returns Working Together

In some cases, a warranty issue may be resolved through a return or replacement. If a product is defective within the return window, the return policy may apply. If the defect appears after the return window, the warranty policy may apply. We will help you determine which process is appropriate for your situation.

International Orders and Returns

Returns from Outside the United States

International returns are more complex than domestic returns because of shipping costs, customs requirements, and longer transit times. If you are an international customer and need to return an item, contact us first at huy.duc.399@gmail.com. We will explain the process, the costs involved, and any customs considerations. In some cases, international returns may not be practical, and we will discuss alternative resolutions.

Customs Duties and Taxes

Customs duties, taxes, and fees imposed by the destination country are generally the responsibility of the customer. These fees are not refundable by BN C-CORPT Inc, even if the item is returned. If you refuse a shipment because of customs fees, the return may be treated as a change-of-mind return, and the applicable conditions will apply.

Return Shipping from Outside the United States

Return shipping from outside the United States can be expensive. We will discuss the options with you, including whether we can provide a prepaid label and whether the cost will be deducted from the refund. We will be transparent about the costs before you proceed.

Preventing Return Abuse

Fair Use of the Return Policy

Our return policy is designed to protect legitimate customers. We reserve the right to limit or decline returns in cases of suspected abuse, including:

• Repeated returns of used or damaged items

• Returns of items that were not purchased from BN C-CORPT Inc

• Returns that appear to be part of a fraudulent scheme

• Returns that violate the terms of this policy

We will review such cases individually and communicate our decision clearly. We do not want to penalize customers for honest mistakes, but we also cannot allow abuse that increases costs for everyone.

Documentation and Verification

In some cases, we may ask for documentation or verification before approving a return or refund. This may include photos, order confirmations, or identity verification. These measures are intended to protect both customers and our company from fraud.

Business and Commercial Orders

Commercial Return Conditions

Business and commercial orders may be subject to different return conditions. For example, bulk orders, custom orders for commercial spaces, and orders for hospitality or retail use may have specific terms. If you are placing a commercial order, please discuss the return conditions with us before ordering. We will explain the applicable terms in writing where appropriate.

Restocking Fees for Commercial Returns

Commercial returns may be subject to restocking fees that reflect the cost of processing and reselling the items. We will disclose any such fees before you order.

How to Contact Us About Returns and Refunds

If you have a question about this policy, a return request, a refund status, or any related issue, please contact BN C-CORPT Inc directly. We are here to help, and we want to resolve your issue as quickly and fairly as possible.

You can reach us by email at huy.duc.399@gmail.com. Please use a clear subject line such as “Return Request,” “Refund Status,” or “Damaged Shipment” so that your message is routed efficiently.

You can reach us by phone at +84828585866. If we are unavailable, please leave a voicemail with your name, phone number, order number, and a brief description of the issue. We will return your call as soon as possible.

Our business address is BN C-CORPT Inc, 1230 Kress St, Suite 1, Houston, Texas 77020. Our website is bncco.store.

We aim to respond to return and refund inquiries within one to two business days. Complex cases may take longer, and we will keep you informed of the status.

Frequently Asked Questions About Returns and Refunds

What is your return window?

For most eligible standard in-stock products, the return window is 30 days from the date of delivery. Some items may have different windows, which will be stated on the product page or in your order confirmation. Damage and defect claims should be reported as soon as possible, ideally within 48 to 72 hours of delivery.

Can I return a custom item?

Custom and made-to-order items are generally not eligible for return for change-of-mind reasons. They may be returned or replaced if they are defective, damaged in transit, or materially different from the agreed specification. Contact us to discuss your specific situation.

Who pays for return shipping?

If the return is due to our error or a defective product, we generally cover return shipping. If the return is due to a change of mind or customer error, you are generally responsible for return shipping. We will explain the cost before you proceed.

How long do refunds take?

Refunds are processed through Stripe. We aim to initiate refunds within a few business days of receiving and inspecting the returned item. Stripe typically submits refunds to the card network within one to two business days. Your bank may take additional time to post the refund to your account.

Can I exchange an item instead of returning it?

Yes, exchanges are possible subject to product availability and the same condition requirements as returns. Contact us to discuss your exchange request. Exchanges for custom items are generally not available for change-of-mind reasons.

What if my item arrives damaged?

Contact us as soon as possible with your order number, photos of the damage, and photos of the packaging. Keep the original packaging until the issue is resolved. We will work with you to arrange a replacement, repair, or refund.

What if I received the wrong item?

Contact us immediately with your order number and photos of the item you received. We will arrange for the correct item to be shipped and for the incorrect item to be returned. We will cover the cost of return shipping for incorrect items.

Can I cancel my order?

If the order has not shipped or entered production, cancellation may be possible. Contact us as soon as possible. If the order has shipped, you may need to receive the item and initiate a return. Custom orders may have different cancellation conditions.

Do you charge restocking fees?

Restocking fees may apply to certain returns, particularly for large items, custom items, or items that are not in resalable condition. We will disclose any restocking fee before you proceed.

What condition must the item be in for a return?

For a change-of-mind return, the item must be unused, in its original packaging, and in resalable condition. It must include all parts, accessories, hardware, and documentation. Items that have been installed, assembled, modified, or damaged by the customer may not be eligible for return.

Can I return an item without the original packaging?

Contact us before shipping an item without the original packaging. We may be able to suggest packaging solutions or provide replacement packaging in some cases. Returning an item without adequate packaging may result in damage during transit, which could affect the refund.

What if I don’t have my order number?

Contact us with the email address you used at checkout and any other details that can help us locate your order. We can often find the order using the email address and shipping information.

Can I get a refund to a different payment method?

Refunds are typically returned to the original payment method for security reasons. If the original payment method is no longer available, contact us to discuss alternatives. We cannot guarantee that a refund can be sent to a different payment method in every case.

What if I see a charge I do not recognize?

Contact us before contacting your bank. We can help you identify the charge and confirm whether it is associated with your order.

Do you accept returns from outside the United States?

International returns are evaluated on a case-by-case basis. Contact us to discuss the process, costs, and any customs considerations. In some cases, international returns may not be practical, and we will discuss alternative resolutions.

What if the item is defective after the return window?

Warranty coverage may apply. Contact us with your order number, a description of the issue, photos, and a summary of how the product has been used and cared for. We will review the information and respond with a determination and next steps.

Can I return an item I bought on sale?

Sale items are generally eligible for return under the same conditions as regular-priced items, unless they are marked final sale. Final sale items are not eligible for return. If you are unsure whether an item is final sale, contact us before ordering.

How do I know if my return has been received?

We will notify you when we receive the returned item. If you have tracking information, you can also monitor the return shipment. If you are concerned that the item has not been received, contact us with the tracking number.

What happens if my return is not accepted?

If a return is not accepted because the item does not meet the condition requirements or because the return falls outside the policy, we will contact you to explain the reason and discuss options. Options may include returning the item to you at your expense or accepting the return with a restocking fee.

How do I contact BN C-CORPT Inc about a return?

Email us at huy.duc.399@gmail.com or call us at +84828585866. Our address is 1230 Kress St, Suite 1, Houston, Texas 77020, and our website is bncco.store.

Our Commitment to Fair Resolution

No return policy can anticipate every situation. There will always be cases that fall between the lines—a customer who assembled a bookcase before realizing it did not fit, a shelf board that was cut correctly but installed incorrectly, a lamp that arrived with a small cosmetic flaw that does not affect function. In these situations, we are committed to reviewing the facts and finding a fair resolution. We will not hide behind technicalities, and we will not ignore legitimate concerns. We will explain our reasoning clearly, and we will treat you with respect even when the answer is not the one you hoped for.

We also ask for fairness in return. Please read this policy before ordering, especially if you are ordering a custom item or an item that may be difficult to return. Please contact us before shipping anything back. Please provide accurate information and photos when reporting an issue. And please communicate with us directly before filing a chargeback or leaving a review based on an unresolved issue. Direct communication gives us the best chance to fix the problem, and it usually produces a better outcome for everyone involved.

Thank you for choosing BN C-CORPT Inc. We appreciate your trust, and we are here to help.