Asked Questions (FAQ)

Everything You Need to Know Before, During, and After Your Purchase from BN C-CORPT Inc

Welcome to the BN C-CORPT Inc Frequently Asked Questions page. This page is designed to answer the questions we hear most often from customers across the United States and around the world. Whether you are considering your first purchase from bncco.store, you have already placed an order and want to understand what happens next, or you are a returning customer with a specific question about care, assembly, shipping, or returns, you will find detailed answers here.

We are a Houston-based company located at 1230 Kress St, Suite 1, Houston, Texas 77020, and we sell solid wood furniture, shelving, storage racks, tables, seating, lighting, and home furnishings directly to customers through our website. We believe that a well-informed customer is a confident customer, and we have written this FAQ to be as complete and honest as possible. If you read through this page and still have a question that is not answered here, please contact us directly by email at huy.duc.399@gmail.com or by phone at +84828585866. We are always happy to help.

This FAQ is organized into sections so that you can find the information you need quickly. You will find sections on our company, our products and materials, custom sizes and made-to-order items, ordering, payment and security, shipping and delivery, assembly and installation, care and maintenance, returns and refunds, warranty, international orders, privacy, business and trade inquiries, and how to reach us. Each section contains detailed answers that reflect our actual policies and practices. Where a question touches on a formal policy, we have explained the answer in plain language and pointed you to the relevant policy for complete details.

We update this page periodically as our products, policies, and processes evolve. If you have a question that you believe should be added to this FAQ, we welcome your suggestion. Customer questions are one of the best sources of insight into what we can do better, and we take that feedback seriously.

About BN C-CORPT Inc

What is BN C-CORPT Inc?

BN C-CORPT Inc is a Texas-based furniture company that designs, sources, and sells solid wood furniture and home furnishings. We operate from our business office at 1230 Kress St, Suite 1, Houston, Texas 77020, and we sell directly to customers through our website at bncco.store. Our catalog includes solid wood shelf boards, closet and wall shelving, bookcases, shoe racks, clothing racks, coat racks, side tables, console tables, coffee tables, dining tables, seating, and table lamps.

We are a focused company. We are not a general marketplace, and we are not a drop-shipping operation that forwards customer questions to an unknown third party. When you buy from BN C-CORPT Inc, you are buying from the company that stands behind the product. That direct relationship is central to how we operate, and it is one of the reasons our customers trust us with purchases that are often significant, personal, and long-term.

Where is BN C-CORPT Inc located?

Our business address is BN C-CORPT Inc, 1230 Kress St, Suite 1, Houston, Texas 77020. This is our company office and coordination location. It is not a traditional retail showroom with furniture displayed for walk-in shopping. If you are a local customer who wishes to visit, please contact us first by email at huy.duc.399@gmail.com or by phone at +84828585866 so that we can confirm whether an appointment is appropriate and whether the product you want to see is available at this location. We do not want you to make a trip only to discover that we cannot accommodate a drop-in visit. For most customers, the most efficient way to shop and ask questions is through bncco.store and direct email or phone communication.

What does BN C-CORPT Inc sell?

We sell a curated collection of solid wood furniture and home furnishings. Our main categories include:

• Solid wood shelf boards, including cut-to-size solid red oak shelf boards with customizable width and depth

• Closet and wall shelving, including floating shelves and modular wall shelf systems

• Bookcases and shelving units, including tool-free assembly bookcases in oak, walnut, ash, and other species

• Shoe racks and storage racks in multiple tiers and configurations

• Clothing racks and garment stands

• Coat racks, wall-mounted hook rails, and entryway organizers

• Side tables, console tables, coffee tables, dining tables, and related furniture

• Seating, including dining chairs, carver chairs, and benches

• Table lamps and lighting products

• Miscellaneous home furnishings and accessories

Within each category, we prioritize solid wood construction, meaningful customization, and finishes that respect indoor air quality. Many of our products are available in multiple wood species, finishes, sizes, and configurations.

Who are your typical customers?

Our customers are diverse, but they share a common mindset. They want furniture that is honestly made, honestly priced, and honestly supported after the sale. We serve homeowners and renters who are furnishing a new home or upgrading an existing space. We serve interior designers and decorators who need products that fit specific dimensions and design schemes. We serve families who need durable storage solutions for entryways, closets, and mudrooms. We serve small business owners and hospitality operators who need sturdy furniture for commercial use. And we serve international customers who are willing to arrange or accept international shipping for products they cannot find locally.

Many of our customers come to us after trying and failing to find a suitable product elsewhere. A closet that is a few inches too narrow for a standard shelf. An alcove that is deeper than a stock bookcase. An entryway that needs a shoe rack for a large family. We exist to solve those problems with solid wood furniture that fits properly and lasts for years.

What makes BN C-CORPT Inc different from other furniture companies?

Several things distinguish us from other furniture companies. First, solid wood is our baseline, not an upgrade. Many companies treat solid wood as a premium option applied to a limited number of products. We treat it as the foundation of our catalog. Second, we offer meaningful customization that solves real spatial problems. Our cut-to-size shelf boards, multiple width and depth options, and configurable shelving systems allow us to serve customers who have already tried and failed to find a suitable product elsewhere. Third, we prioritize tool-free and low-complexity assembly, which reduces frustration and extends the practical service life of our products. Fourth, we publish clear, honest policies about shipping, returns, refunds, payments, and privacy. Fifth, we provide direct contact information and responsive support. When you contact us, you reach a real person who can help you.

Are you a manufacturer or a retailer?

We are a retailer and brand owner that works closely with suppliers and workshops to produce products to our specifications. We do not operate our own manufacturing facility. Instead, we maintain quality standards, specify materials and dimensions, review samples, and coordinate production with partners who share our commitment to solid wood construction and consistent quality. This model allows us to focus on product design, customer service, and quality oversight while benefiting from the expertise of specialized workshops.

Do you have a physical store?

We do not operate a traditional retail showroom with walk-in shopping. Our business office in Houston is a coordination and support location, not a furniture showroom. Customers shop through bncco.store and contact us by email or phone with questions. If you are a local customer who would like to discuss a visit, please contact us first so that we can confirm whether an appointment is appropriate.

Products and Materials

What types of wood do you use?

We use a range of hardwoods and reclaimed woods depending on the product. The most common species in our catalog are:

• Red oak, which is strong, durable, and has a distinctive grain pattern. We use red oak for many of our shelf boards, bookcases, shoe racks, and clothing racks.

• Walnut, which is prized for its rich brown color, fine texture, and durability. We use walnut for bookcases, shelving, shoe racks, and clothing racks.

• Ash, which is a light-colored hardwood with a straight grain and good strength. We use ash for select bookcase and shelving lines.

• Reclaimed pine, which is used in dining tables and benches. Reclaimed pine has a rustic character with visible grain, knots, and tonal variation.

• Reclaimed teak, which is used in dining tables, benches, and console tables. Reclaimed teak is dense and durable, with a rich natural color.

• Reclaimed elm and French oak, which are used in select coffee tables and dining tables.

The specific wood species for each product is described on the product page. If you are unsure which species is right for your needs, contact us and we can help you choose.

Is your furniture made from solid wood or engineered wood?

Our furniture is made from solid wood, not from particle board, MDF, or thin veneer over engineered cores. This is a deliberate choice. Solid wood can be sanded and refinished, can bear concentrated loads without crushing or delaminating, accepts stain and paint predictably, ages with character, and can be repaired rather than replaced. When you buy a solid wood shelf from BN C-CORPT Inc, you are buying a piece of furniture that can plausibly last for decades.

Some products may include hardware, metal components, glass, or other materials for functional or design reasons. For example, some table lamps include stoneware, glass, or metal bases. Some tables may include metal accents. The product page describes the materials used in each product.

Why does solid wood matter?

Solid wood matters for several reasons. It is more durable than engineered wood. It can be repaired and refinished. It develops character over time rather than deteriorating. It does not off-gas the same way some engineered materials can. And it holds screws, bolts, and joinery more securely, which matters for shelving, tables, and seating that must bear weight over time.

Solid wood is not indestructible. It can be scratched, dented, and affected by moisture and humidity. But it can also be maintained and restored in ways that engineered wood cannot. A solid wood shelf that has lost its finish can be sanded and refinished. A veneered shelf that has chipped cannot be repaired as easily, and a particle board shelf that has swollen from moisture usually cannot be saved at all.

Will the wood color and grain match the photos on your website?

Solid wood is a natural material. Grain patterns, color tones, knots, mineral streaks, and other natural characteristics vary from piece to piece and within a single piece. This is not a defect; it is a characteristic of real wood. The photos on our website are representative of the product, but the actual piece you receive may differ in appearance due to natural variation, lighting conditions, and screen display differences.

If you are ordering multiple items that need to match closely, tell us in advance, and we will do our best to select pieces from the same batch or lot where possible. We cannot guarantee an exact match to a photo on a screen, because screens display color differently and because wood itself varies. We can, however, help you understand what to expect and choose a finish that suits your preference.

What finishes do you offer?

Finish options vary by product. Common finishes include natural, brown, dark brown, black, espresso, and unfinished. Some products are finished with low-VOC or zero-VOC finishes where specified, including solvent-free finishes on several bookcase and shelving lines. Unfinished products are sanded smooth and ready for the customer to apply their own stain, paint, or sealant.

The finish options for each product are described on the product page. If you need a finish that is not listed, contact us to discuss whether a custom finish is possible. Custom finishes may affect lead time and price.

Are your finishes safe for indoor use?

We prioritize finishes that respect indoor air quality. Many of our products are finished with low-VOC or zero-VOC finishes, and some lines use solvent-free finishes. Unfinished products allow customers to choose their own finish, which gives them control over the products used in their home.

If you have specific sensitivities or requirements, contact us before ordering and we will help you choose a product and finish that meets your needs. We can provide additional information about the finishes used on specific products where available.

Can I paint or stain an unfinished product?

Yes. Unfinished products are sanded smooth and ready for stain, paint, or sealant. Before applying a finish, we recommend testing on a small, inconspicuous area to confirm that the product behaves as expected. Some finishes are not compatible with certain sealers, so if you are unsure which product to use, ask us before applying anything. We are happy to provide general guidance, though we cannot guarantee the results of a finish applied by the customer.

Do your products require assembly?

Assembly requirements vary by product. Many of our bookcases, shelving units, shoe racks, and clothing racks are designed for tool-free or low-complexity assembly. Some products, such as shelf boards, are installed rather than assembled. Some tables may require assembly of legs or components. The product page describes the assembly requirements for each product.

Tool-free assembly is a priority in our product design because it reduces frustration, minimizes the risk of assembly errors, and makes furniture easier to disassemble and reassemble during moves. If you have a question about assembly, contact us before ordering.

How much weight can your shelves and racks hold?

Load capacity varies by product and by installation method. A shelf board’s load capacity depends on the thickness of the board, the span between supports, the type of supports used, and how the supports are anchored to the wall. A shoe rack’s capacity depends on its design and the number of tiers. A clothing rack’s capacity depends on its dimensions and construction.

The product page describes any stated load limits for each product. If you are unsure whether a product is suitable for a particular load, contact us before ordering. We would rather answer a question than have a customer damage a product or create a safety hazard by using it beyond its design limits.

Are your products suitable for outdoor use?

Most of our products are designed for indoor use. Solid wood furniture can be affected by moisture, humidity, and temperature changes, and finishes may degrade with prolonged exposure to the elements. Some products, such as select bistro chairs, may be suitable for sheltered outdoor use, but this should be confirmed on the product page or by contacting us before purchase.

If you need furniture for outdoor use, contact us to discuss your requirements. We will be honest about whether a product is suitable for your intended use.

Do you offer products for commercial use?

Yes. Many of our products are suitable for commercial use, including restaurants, cafes, retail spaces, offices, and hospitality settings. Commercial use may involve different durability requirements, load expectations, and maintenance schedules. If you are purchasing for commercial use, contact us to discuss your needs, and we will help you choose products that are appropriate for your environment.

Commercial orders may be subject to different return and warranty conditions. We will explain those conditions before you order.

Custom Sizes and Made-to-Order Items

Can I order a custom size?

Yes, in many cases. We offer customization across several product lines, including cut-to-size solid red oak shelf boards, bookcases with multiple width and depth options, shelving systems with configurable shelf counts, shoe racks in multiple tier counts and lengths, and clothing racks with standard dimensions that can be discussed for custom needs.

If you need a dimension outside the published options, contact us at huy.duc.399@gmail.com with the details. We will tell you whether it is feasible, what it will cost, and how long it will take.

What information should I include in a custom request?

A useful custom request includes:

• The product type or the closest product in our catalog

• The exact dimensions you need, including width, depth, and height or thickness

• The wood species you prefer, if you have a preference

• The finish you prefer, or whether you want the item unfinished

• The quantity you need

• The delivery zip code or country

• Any deadline or timing constraints

• Photos or diagrams if you are matching an existing space or piece

If you are unsure about a dimension, tell us what you are trying to achieve, and we can help you think through the measurement. For example, if you are installing a shelf inside a closet with baseboards, the usable width may be narrower than the wall-to-wall measurement. We can explain how to account for obstructions.

Are custom items returnable?

Custom and made-to-order items are generally not eligible for return for change-of-mind reasons, because they are produced specifically for the customer and cannot be resold as standard inventory. Custom items may still be returned or replaced if they are defective, damaged in transit, or materially different from the agreed specification. If a custom item is returned for a reason unrelated to defect or specification error, the return may not be accepted, or it may be subject to a restocking fee. We will explain the applicable conditions before you order a custom item.

How long do custom orders take?

Custom work takes time. Lead times depend on the product, the complexity of the customization, the availability of materials, and the current production schedule. We will provide an honest lead time when we quote your custom order. We do not promise expedited custom production if the workshop cannot deliver it. If your deadline is firm, tell us early so that we can advise you before you commit.

Can I change a custom order after it has been placed?

If production has not yet begun, changes may be possible. If production has already begun, changes may not be possible, or they may require additional charges and delays. Contact us as soon as possible if you need to change a custom order, and we will tell you what is feasible.

Ordering

How do I place an order?

You can place an order through our website at bncco.store by adding products to your cart and completing checkout. If you prefer to order by email or need help with a custom order, contact us at huy.duc.399@gmail.com and we will guide you through the process. For time-sensitive questions, you can call us at +84828585866.

What happens after I place an order?

After you place an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not constitute acceptance of the order. Acceptance occurs when we ship the products or, for custom or made-to-order products, when we confirm that production has begun. If we are unable to accept your order, we will notify you and issue a refund through Stripe if payment has been processed.

Can I modify or cancel my order?

You may request to modify or cancel an order before it has shipped or entered production. Contact us as soon as possible with your order number. If the order has already shipped or entered production, modification or cancellation may not be possible, and the Refund and Return Policy will apply. Custom orders may have different cancellation conditions, which we will explain before you place a custom order.

How do I check the status of my order?

Email us at huy.duc.399@gmail.com with your order number and the email address used at checkout. We can confirm whether the order has been received, whether it is in production or processing, whether it has shipped, and whether tracking information is available. If tracking information has been issued, we can help you interpret it. If a shipment appears delayed, we can contact the carrier on your behalf where appropriate.

What if I did not receive an order confirmation?

If you did not receive an order confirmation email, first check your spam or junk folder. If you still cannot find it, contact us with the email address you used at checkout and any details that can help us locate your order. We can confirm whether the order was received and resend the confirmation if necessary.

Can I order by phone?

Yes. If you prefer to order by phone or need help placing an order, call us at +84828585866. If we are unavailable, leave a voicemail with your name, phone number, and a brief description of what you need, and we will return your call as soon as possible. For orders that involve documents, photos, or measurements, email is usually better because it allows us to see exactly what you are describing and to keep a complete record of the conversation.

Can I order by email?

Yes. You can email us at huy.duc.399@gmail.com with the products you want to order, the dimensions or options you need, and your shipping address. We will confirm availability, pricing, and shipping costs, and provide instructions for completing the order. Email ordering is especially useful for custom orders, international orders, and orders that require coordination.

Do you have a minimum order?

We do not have a general minimum order for retail purchases. You can order a single shelf board or a complete furniture set. Some custom orders or commercial orders may have minimum quantities or minimum order values, which we will explain before you commit.

Can I request a quote before ordering?

Yes. If you need a quote for a custom order, a commercial order, or an international shipment, contact us at huy.duc.399@gmail.com with the details. We will provide a quote that reflects the materials, labor, finishing, and shipping involved, along with an honest lead time.

Payment and Security

What payment methods do you accept?

We accept major credit cards, major debit cards, Apple Pay, and Google Pay through Stripe. We do not accept cash on delivery, personal checks, money orders, wire transfers, or cryptocurrency at this time. If you represent a business or institution that requires a purchase order or invoice-based payment, contact us to discuss whether an exception can be made.

Is it safe to enter my card information on your website?

Yes. We use Stripe, a PCI Level 1 service provider, to process payments. Stripe encrypts card data and uses tokenization to protect sensitive information. We do not store full credit card numbers on our systems. For more information, see our Payment Methods page.

Do you store my credit card information?

No. We do not store full credit card numbers on our systems. Stripe handles card data securely, and we do not retain card details after a transaction is complete.

Why was my payment declined?

A payment can be declined for several reasons, including insufficient funds, incorrect card details, a billing address mismatch, a card issuer security block, an expired card, a card not enabled for online purchases, or a temporary processor issue. Check your card details, try a different payment method, and contact your bank if the problem persists. If you still need help, contact us with your order details and the error message you received.

Will I be charged immediately?

For in-stock products, payment may be captured shortly after the order is placed. For custom or made-to-order products, payment may be authorized at checkout and captured later when the order enters production or ships. We will explain the expected timing if an order involves a significant delay.

Do you charge sales tax?

Sales tax is applied where required by law. The amount depends on the shipping destination and applicable tax rules. The tax amount, if any, will be shown at checkout before you complete your purchase.

What currency are your prices in?

Prices at bncco.store are displayed in U.S. dollars unless otherwise stated. If you are paying with a card issued in another currency, your bank or card issuer may apply a currency conversion fee or use its own exchange rate. We do not control these fees.

Do you offer financing?

We do not offer financing or layaway directly. However, your card issuer may offer installment plans or other payment options. Contact your card issuer for details.

How do refunds work?

Refunds are processed through Stripe. When a refund is approved, we initiate it through Stripe’s system, and Stripe communicates with your card issuer or bank to return the funds to your original payment method. Refunds typically go back to the original payment method for security reasons. The time it takes for a refund to appear on your statement depends on Stripe’s processing time and your bank’s posting timeline. For more information, see our Refund and Return Policy and our Payment Methods page.

What should I do if I see a charge I do not recognize?

Contact us before contacting your bank. We can help you identify the charge and confirm whether it is associated with your order. If the charge is not ours, we will tell you, and you can proceed with your bank’s dispute process.

Shipping and Delivery

Where do you ship?

We ship within the United States and, on a case-by-case basis, internationally. Shipping costs and delivery estimates depend on the item, the destination, and the carrier’s service. Some products may ship by parcel carrier, while larger or heavier items may require freight service.

For international orders, contact us at huy.duc.399@gmail.com with the product name or link, the quantity, your country, and your postal code. We will tell you whether international shipping is feasible, what the estimated cost is, and what documentation or customs considerations may apply.

How much does shipping cost?

Shipping costs depend on the item, the destination, the shipping method, and the carrier’s rates. Shipping costs are calculated at checkout or quoted by our team for custom or international orders. If you are unsure about shipping costs before ordering, contact us with your zip code or country and the product you are considering, and we will provide an estimate.

How long will my order take to arrive?

Delivery time depends on the product, the shipping method, and the destination. In-stock products typically ship within a few business days, and transit time depends on the carrier and destination. Custom and made-to-order products require additional production time, which we will explain when you order. Delivery estimates are provided in good faith but are not guarantees. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, and other factors beyond our control.

Will I receive tracking information?

Yes, tracking information is typically provided when an order ships. Tracking information is generated by the carrier, not by BN C-CORPT Inc. Once a package is in the carrier’s network, the carrier controls the day-to-day movement of the shipment. We can help you understand the tracking status and can open an inquiry with the carrier if a package appears stuck or lost.

What if my package is delayed?

If tracking shows that a package is delayed, please allow a reasonable amount of time for the carrier to update the status. Carrier delays can occur due to weather, high volume, or operational issues. If the delay appears significant or the package appears stuck, contact us with your order number, and we will help investigate.

What if tracking shows my package was delivered but I cannot find it?

If tracking shows that a package was delivered but you cannot locate it, please check around your property, with neighbors, and with anyone else who may have received it. If the package still cannot be found, contact us, and we will work with you and the carrier to determine the next step.

Do you deliver inside my home?

Delivery methods vary by product and carrier. Some shipments are delivered to your door by parcel carrier. Larger items may be delivered curbside or may require a delivery appointment. The delivery method for your order will be communicated in the shipping information. If you have special access requirements—such as a narrow driveway, a building with a freight elevator, a gated community, or a stairwell that requires advance planning—tell us before shipment so that we can pass the information to the carrier where possible.

Can you ship to Hawaii, Alaska, or U.S. territories?

Shipping to Hawaii, Alaska, Puerto Rico, and other U.S. territories may be possible but may require additional fees due to higher carrier rates. Free shipping offers, where applicable, generally apply only to the continental United States. Contact us with your address and the product you are considering, and we will confirm whether shipping is possible and what the cost will be. We will contact you with the cost before shipping so that you can approve it or cancel for a full refund.

Do you ship internationally?

We serve international customers on a case-by-case basis. Solid wood furniture is heavy and expensive to ship internationally, and customs duties, taxes, and import requirements vary by country. Contact us with the product details and your destination, and we will tell you whether international shipping is feasible and what the estimated cost is. We will not promise international delivery if we cannot arrange it reliably.

Who pays for customs duties and taxes on international orders?

Customs duties, taxes, and fees imposed by the destination country are generally the responsibility of the customer. These fees are not refundable by BN C-CORPT Inc, even if the item is returned. If you refuse a shipment because of customs fees, the return may be treated as a change-of-mind return, and the applicable conditions will apply.

What if my shipment arrives damaged?

If a shipment arrives damaged, contact us as soon as possible. Include your order number, photos of the damage to the packaging and the product, and a brief description of what you observed. Do not discard the packaging until we have reviewed the issue, because the original packaging may be needed for a safe return shipment or a carrier inspection. We will work with you to determine whether a replacement, repair, or refund is appropriate under our policies.

Assembly and Installation

Do your products require tools for assembly?

Many of our products are designed for tool-free or low-complexity assembly. Some products, such as shelf boards, are installed rather than assembled and require appropriate wall anchors or supports. The product page describes the assembly requirements for each product. If you are unsure what tools or hardware you will need, contact us before ordering.

How long does assembly take?

Assembly time varies by product. Some products, such as tool-free bookcases and clothing racks, can be assembled in minutes. Others may take longer. The product page or assembly instructions will provide an estimate. If you are having difficulty with assembly, contact us with the product name and a description of the step where you are stuck, and we will help.

What if a part is missing?

If a part is missing, contact us with your order number and the product name. We will determine whether a replacement part can be supplied. In some cases, a replacement part is the fastest and least disruptive resolution.

What if I have difficulty with assembly?

Contact us with the product name and a description of the step where you are stuck. Photos are helpful. We can walk you through the process or clarify the instructions. Please do not force components together or modify parts before speaking with us, because improper assembly can damage the product and may affect warranty coverage.

Can I install a shelf board myself?

Yes, if you have the appropriate tools and skills. Shelf boards must be installed with appropriate supports and wall anchors for the intended load and wall type. If you are unsure about the installation method, consult a qualified professional. We can provide general guidance, but we cannot guarantee the results of an installation performed by the customer.

How do I install a floating shelf?

Installation methods vary by product. A floating shelf typically requires a mounting bracket or hidden support system that is anchored to the wall. The product page or instructions will describe the installation method. If you are unsure about the installation, consult a qualified professional. Proper installation is essential for safety and for the shelf to function as intended.

Care and Maintenance

How do I care for solid wood furniture?

Solid wood furniture benefits from basic care. Keep it out of prolonged direct sunlight, avoid excessive moisture, wipe spills promptly, and use coasters under drinks. Dust regularly with a soft, dry cloth. For finished products, follow the care guidance provided with the product or ask us for recommendations. For unfinished products, apply the stain, paint, or sealant appropriate for your intended use.

How do I clean my furniture?

Use a soft, damp cloth for general cleaning. Avoid harsh chemicals, abrasive cleaners, and excessive water. For finished surfaces, a mild wood cleaner may be appropriate. If you are unsure which product to use, ask us before applying anything, because some cleaners are not compatible with certain finishes.

How do I prevent scratches and dents?

Use coasters, placemats, and felt pads under objects that may scratch the surface. Avoid dragging furniture across the floor. Lift items rather than sliding them. For tabletops, use a protective pad under hot dishes and avoid placing sharp objects directly on the surface.

How do I handle humidity and moisture?

Solid wood responds to changes in humidity and moisture. In very dry environments, wood may shrink slightly; in very humid environments, it may expand. Avoid placing furniture in areas with extreme humidity, such as directly next to a shower or in a damp basement. Use a dehumidifier or humidifier as appropriate to maintain a stable indoor environment.

What if my furniture gets scratched?

Light scratches can sometimes be treated with a wood touch-up marker or a small amount of furniture polish. Deeper scratches may require sanding and refinishing. If you are unsure how to treat a scratch, contact us for guidance. In some cases, a professional refinisher may be the best option.

Can I refinish my furniture?

Yes, solid wood furniture can be refinished. If the finish is worn or damaged, the surface can be sanded and a new finish applied. If you are not experienced with refinishing, consider hiring a professional. Refinishing can restore the appearance of a piece and extend its life.

How do I care for reclaimed wood furniture?

Reclaimed wood has unique characteristics, including visible grain, knots, and tonal variation. These characteristics are part of the material’s character and should be appreciated rather than treated as defects. Care for reclaimed wood as you would other solid wood furniture: avoid excessive moisture, wipe spills promptly, and use protective pads under objects. If the surface is unfinished or lightly finished, you may need to apply a protective finish periodically.

How do I care for table lamps?

Dust the base and shade regularly with a soft, dry cloth. Avoid using harsh cleaners on stoneware, glass, or metal surfaces. If the lamp has a fabric shade, dust it gently and avoid getting it wet. If the lamp has a glass base, handle it carefully to avoid chips and cracks.

Returns, Refunds, and Exchanges

What is your return policy?

Our return policy is described in full in our Refund and Return Policy. In general, eligible standard in-stock products may be returned within 30 days of delivery if they are unused, in their original packaging, and in resalable condition. Custom and made-to-order items are generally not eligible for return for change-of-mind reasons, but may be returned or replaced if they are defective, damaged in transit, or materially different from the agreed specification.

How do I start a return?

Contact us first at huy.duc.399@gmail.com with the subject line “Return Request” and include your order number, the product name, the reason for the return, and photos if the issue involves damage or defect. We will review your request and provide instructions. Do not ship an item back before receiving authorization, because unauthorized returns may not be accepted or may delay the refund process.

Who pays for return shipping?

If the return is due to our error or a defective product, we generally cover return shipping. If the return is due to a change of mind or customer error, you are generally responsible for return shipping. We will explain the cost before you proceed.

How long do refunds take?

Refunds are processed through Stripe. We aim to initiate refunds within a few business days of receiving and inspecting the returned item. Stripe typically submits refunds to the card network within one to two business days. Your bank may take additional time to post the refund to your account.

Can I exchange an item instead of returning it?

Yes, exchanges are possible subject to product availability and the same condition requirements as returns. Contact us to discuss your exchange request. Exchanges for custom items are generally not available for change-of-mind reasons.

Can I return an item without the original packaging?

Contact us before shipping an item without the original packaging. We may be able to suggest packaging solutions or provide replacement packaging in some cases. Returning an item without adequate packaging may result in damage during transit, which could affect the refund.

What if my item arrives damaged?

Contact us as soon as possible with your order number, photos of the damage, and photos of the packaging. Keep the original packaging until the issue is resolved. We will work with you to arrange a replacement, repair, or refund.

What if I received the wrong item?

Contact us immediately with your order number and photos of the item you received. We will arrange for the correct item to be shipped and for the incorrect item to be returned. We will cover the cost of return shipping for incorrect items.

Do you charge restocking fees?

Restocking fees may apply to certain returns, particularly for large items, custom items, or items that are not in resalable condition. We will disclose any restocking fee before you proceed.

What if my return is not accepted?

If a return is not accepted because the item does not meet the condition requirements or because the return falls outside the policy, we will contact you to explain the reason and discuss options. Options may include returning the item to you at your expense or accepting the return with a restocking fee.

Warranty

Do your products come with a warranty?

Many of our products come with a warranty against defects in materials and workmanship under normal use and care. Warranty coverage varies by product. The product page or product documentation will describe the applicable warranty. If you believe you have a warranty issue, contact us with your order number, a description of the issue, photos, and a summary of how the product has been used and cared for.

What is covered by the warranty?

Warranty coverage generally includes defects in materials and workmanship under normal use and care. It does not extend to damage caused by misuse, improper assembly, improper care, exposure to extreme conditions, or unauthorized modification. Normal wear, such as minor scratches or finish wear, is typically not covered.

What is not covered by the warranty?

The warranty typically does not cover damage caused by misuse, improper assembly, improper care, exposure to extreme conditions, unauthorized modification, or normal wear and tear. It also does not cover damage caused by the customer or by third parties.

How do I make a warranty claim?

Contact us with your order number, a description of the issue, photos, and a summary of how the product has been used and cared for. We will review the information and respond with a determination and next steps.

Does the warranty apply to commercial use?

Warranty coverage for commercial use may differ from residential use. If you are purchasing for commercial use, contact us to discuss the applicable warranty terms before ordering.

International Orders

Do you ship internationally?

We serve international customers on a case-by-case basis. Solid wood furniture is heavy and expensive to ship internationally, and customs duties, taxes, and import requirements vary by country. Contact us with the product details and your destination, and we will tell you whether international shipping is feasible and what the estimated cost is.

What information do I need to provide for an international order?

Provide the product name or link, the quantity, your country, your postal code, and any deadline or timing constraints. We will confirm feasibility, cost, and documentation requirements.

Who pays for customs duties and taxes?

Customs duties, taxes, and fees imposed by the destination country are generally the responsibility of the customer. These fees are not refundable by BN C-CORPT Inc, even if the item is returned.

Can I return an international order?

International returns are evaluated on a case-by-case basis. Contact us to discuss the process, costs, and any customs considerations. In some cases, international returns may not be practical, and we will discuss alternative resolutions.

How long does international shipping take?

International shipping times vary widely depending on the destination, the shipping method, and customs processing. We will provide an estimate based on the carrier’s information, but we cannot guarantee a delivery date.

Privacy and Security

How do you protect my personal information?

We collect only the information we need to process an order, ship a product, and provide support. We do not sell personal information to unrelated third parties for their own marketing purposes. Payment information is processed by Stripe and is not stored on our systems. For more information, see our Privacy Policy.

Do you share my information with third parties?

We share information with service providers who help us operate our business, such as payment processors, shipping carriers, and technology providers. These providers are bound by their own security and privacy obligations. We do not sell personal information to unrelated third parties for their own marketing purposes.

How do I exercise my privacy rights?

If you have a privacy question or wish to exercise a privacy right available to you under applicable law, contact us at huy.duc.399@gmail.com with a clear subject line such as “Privacy Request.” We may need to verify your identity before acting on certain requests.

Is my payment information secure?

Yes. We use Stripe, a PCI Level 1 service provider, to process payments. Stripe encrypts card data and uses tokenization to protect sensitive information. We do not store full credit card numbers on our systems.

Business and Trade Inquiries

Do you work with interior designers and trade customers?

Yes. We welcome inquiries from interior designers, contractors, boutique retailers, hospitality businesses, and other trade customers who are interested in sourcing solid wood furniture for clients or commercial spaces. Contact us at huy.duc.399@gmail.com with your company name, your website or business profile if available, the products or categories you are interested in, estimated volume, and your timeline.

Do you offer wholesale pricing?

Wholesale and trade pricing is considered on a case-by-case basis. Contact us with your business details and requirements, and we will review your inquiry and respond with relevant information about pricing, minimums, lead times, and shipping.

Can I place a commercial order?

Yes. Commercial orders are accepted subject to product availability and our commercial terms. Contact us to discuss your needs, and we will explain the applicable conditions, including return and warranty terms.

Do you accept purchase orders?

Purchase orders and invoice-based payments are considered on a case-by-case basis for business and institutional customers. Contact us to discuss whether an exception can be made. We may decline if the arrangement does not meet our risk or administrative requirements.

Contact and Support

How do I contact BN C-CORPT Inc?

You can reach us by email at huy.duc.399@gmail.com or by phone at +84828585866. Our business address is 1230 Kress St, Suite 1, Houston, Texas 77020, and our website is bncco.store.

How quickly will you respond?

For standard email inquiries, our goal is to respond within one to two business days. Complex inquiries that require research, coordination with a supplier, or a custom quote may take longer, and we will keep you informed of the status. Phone messages are returned as soon as possible.

What information should I include in my message?

Include as much relevant detail as you can. For product questions, include the product name or a link to the product page. For order questions, include your order number and the email address used at checkout. For custom requests, include dimensions, wood species, finish preference, quantity, and delivery zip code. For damage or defect claims, include photos and a description of the issue.

Do you have a live chat?

We do not currently offer live chat. Email and phone are the best ways to reach us. We believe that direct communication produces better answers than automated chat systems, and we have invested in responsive email and phone support rather than chat.

Can I visit your office?

Our business office in Houston is a coordination and support location, not a retail showroom. If you are a local customer who wishes to visit, please contact us first by email or phone so that we can confirm whether an appointment is appropriate and whether the product you want to see is available at this location.

How do I provide feedback?

We welcome feedback about our products, policies, website, and service. Email us at huy.duc.399@gmail.com with your feedback. If you have a specific problem that needs resolution, use a clear subject line such as “Feedback” or “Escalation” so that your message is routed appropriately.

Final Questions and Closing Notes

What if my question is not answered here?

If your question is not answered in this FAQ, please contact us directly. We are happy to help. You can reach us by email at huy.duc.399@gmail.com or by phone at +84828585866. We will give you a direct answer, explain any next steps, and follow up if the issue requires investigation.

Do you update this FAQ?

Yes. We update this page periodically as our products, policies, and processes evolve. If you have a question that you believe should be added to this FAQ, we welcome your suggestion.

Why should I buy from BN C-CORPT Inc?

You should buy from BN C-CORPT Inc if you value solid wood construction, meaningful customization, honest pricing, clear policies, and responsive support. We are not the largest furniture company in the country, and we are not trying to be. We are trying to be the most dependable company in our niche: solid wood furniture that fits real spaces, is built to last, and is supported by people who answer the phone and honor their published policies.

What is your commitment to customers?

Our commitment is to treat you with honesty, respect, and fairness. We will describe our products accurately. We will publish clear policies. We will answer your questions directly. We will stand behind our products within the terms we have described. And we will work to resolve problems fairly when they arise. We believe that trust is earned through consistent, honest behavior, and we are committed to earning yours.

Thank you for taking the time to read this FAQ. We know that furniture purchases involve time, money, and trust, and we do not take that lightly. If you have any question that we have not answered here, please reach out. We are here to help you choose solid wood furniture that fits your space, your budget, and your standards.

BN C-CORPT Inc
1230 Kress St, Suite 1, Houston, Texas 77020
Email: huy.duc.399@gmail.com
Phone: +84828585866
Website: bncco.store